Customer satisfaction is our goal at Premier Equine, we strive to provide you with a level of quality you have come to expect. If however you are not completely satisfied with an item purchased from Premier Equine you may return it to us within 14 days of receiving your order for an exchange or refund by following the steps outlined below
Refunds will be made for any items returned (at customers expense) which are not damaged, in retail condition and in original packaging. Any free products supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.
Will be done for any items returned (at customers expense) which are not damaged and in original packaging within 14 days of receiving them. P&P is free on UK mainland for exchanges to be sent out. Countries off mainland UK will be charged as postal rates on exchanges to be sent back out. Any exchanges or replacements will be delivered to the delivery address on the original invoice. Please note if you are exchanging a horse or pony rug with a detachable neck cover, we must have the neck cover sent back as well as the rug.
We offer a Returns Service for £6.95 per 30kg box for customers on the UK mainland, please call 01469 532279 to book a collection.
You can choose a postal option of your own choice (at customer’s expense) we advise you get proof of postage with a tracking facility.
Please send back to Premier Equine International Ltd., Uplands Lodge, East Marsh Road, Goxhill, North Lincolnshire DN19 7NQ.
Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately.
Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and normal wear and tear is not covered. Postage fees will be reimbursed for justified damages.
Every effort is made to maintain the prices quoted on this website and the catalogue, but this is not always possible. We reserve the right therefore, to discontinue any item from this list and change prices as and when necessary.
Prices shown include VAT where applicable. These terms and conditions do not affect consumer statutory rights.